ScottyB 2,086 Posted December 28, 2014 Share Posted December 28, 2014 Ok, so I just went out and got a pretty good Boxing Day sale on the ps4 with 5 games. Come home, very eager to play and the stupid thing won't work.. So pissed! So what happens is I connect it all up, and I turn it on and the tv says there is no input. The blue light changes to white so is on. I have changed hdmi ports on the to, changed cables and also changed monitors. The tv is fairly new, only bought it 8months ago but it is probably a year or 2 old.. What has happened 2 times now was that the PlayStation logo would show, and then it would lose connection to the tv. I have looked up everything and nothing has fixed it.. Check if it had a bent hdmi tab and tried to start it in safe mode etc.. I will have to wait until tomorrow and take it back as I have no idea what to do. Which brings me to you guys, has anyone experienced this and do you have any suggestions as to what it could be or is it just an unlucky hardware failure? Thanks Quote Link to comment Share on other sites More sharing options...
G37 3,444 Posted December 28, 2014 Share Posted December 28, 2014 I'm no expert but if you can rule out any cables, TV, port issues and the like it seems like it is the PS4. 1 Quote "If you ride like lightning, you're gonna crash like thunder." - The Place Between The Pines Link to comment Share on other sites More sharing options...
Pb76 3,951 Posted December 28, 2014 Share Posted December 28, 2014 Do you have another TV you can try it on? Quote Link to comment Share on other sites More sharing options...
Ronny 1,061 Posted December 28, 2014 Share Posted December 28, 2014 Sound's like unlucky hardware problems buddy If possible I would terminate the buy and buy another one, if you gonna wait for a repair it can take ages... As long as it don't work and it's impossible to prove it's not a user issue. I'm just afraid the shop will be a pain in the arse and force a repair... Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 Yeah pretty much went through all that.. So pissed! Have to wait long enough to load everything on and then it doesn't work.. It even says in the QuickStart book that it may have problems connecting but doing what they said didn't resolve it.. Oh well maybe tomorrow Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 Yeah I tried it on the computer monitor and it didn't work either.. The store guy did say if there are any problems to bring it back.. So annoyed there is though haha. I'm not sure if it is different but in Australia we have laws to protect against all this crap and the store must refund if it is dead on arrival.. Some may try to push you through the manufacturer but by law whoever sold the goods is liable. It should be a simple exchange so here's hoping the next one is better 1 Quote Link to comment Share on other sites More sharing options...
johan 29 Posted December 28, 2014 Share Posted December 28, 2014 Do you have another TV you can try it on? you tried what he said? cause if i move my ps3 to my 1080i tv , i always forget to change the output from 1080p to 720p Quote Link to comment Share on other sites More sharing options...
Ronny 1,061 Posted December 28, 2014 Share Posted December 28, 2014 It's the same in Norway. I'm renting out a apartment in the basement of my house and Their on my wifi since there is no broadband network connected to the apartment. I switched the wireless router 3 times before I was happy with it. No question asked and no problems Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 you tried what he said? cause if i move my ps3 to my 1080i tv , i always forget to change the output from 1080p to 720p I had a quick look on the tv and couldn't find any resolution settings.. Both the tv and computer monitor are 1080p and I'm guessing should be automatic to choose what should be displayed, and either way the ps4 should be 1080p. Do you think there is a setting on the tv that I might need to make sure or change to 1080p? What got me was the the PlayStation logo briefly appeared on 2 occasions and then it got disconnected from the tv Quote Link to comment Share on other sites More sharing options...
johan 29 Posted December 28, 2014 Share Posted December 28, 2014 I had a quick look on the tv and couldn't find any resolution settings.. Both the tv and computer monitor are 1080p and I'm guessing should be automatic to choose what should be displayed, and either way the ps4 should be 1080p. Do you think there is a setting on the tv that I might need to make sure or change to 1080p? What got me was the the PlayStation logo briefly appeared on 2 occasions and then it got disconnected from the tv no u should be good then , since both you screens are 1080p and the ps4 cant go any higher then 1080p 1 Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 Yeah apparently there have been many problems with ps4 ones not working with TVs.. I don't see why it shouldn't work with everything that has a hard I connection. Maybe it's a semi isolated incident Quote Link to comment Share on other sites More sharing options...
Ronny 1,061 Posted December 28, 2014 Share Posted December 28, 2014 (edited) Damn shame Scotty. I guess everything will sort itself out tomorrow Edited December 28, 2014 by Ronny Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 Yeah thanks everyone for the help.. Just thought I may have missed something. Never had a dead on arrival so it's a bit of a shock. It's kind of working which is why I thought it could be something in my end but I have tried everything which leaves me to believe it's something with the ps4 Quote Link to comment Share on other sites More sharing options...
Fido_le_muet 5,197 Posted December 28, 2014 Share Posted December 28, 2014 (edited) Looks like a compatibility problem. It's weird though cause your TV is fairly new and you said you tried changing HDMI ports. Have you tried selecting a different source input in your TV settings (HDMI 1, HDMI 2, AV...) Otherwise maybe it's the PS4 that is broken. I'm sure you can return it to the store and change it for another one. It's under warranty and should be easy to replace. Have you tried another HDMI cable ? Google or Youtube didn't help? Edited December 28, 2014 by Fido_Noël Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 (edited) Yeah I used 2 different cables on the same tv and through different ports and a different cable on the computer monitor.the ps3 is now running through the same setup with no problem if that means anything. I have read about the compatibility problems which could be a problem although there shouldn't be but who knows.. What's weird is they say in the QuickStart manual that it might not display correctly the first time and they tell you how to get around it.. Bit silly that they are having problems with it upon start up.. Edited December 28, 2014 by ScottyB88 Quote Link to comment Share on other sites More sharing options...
johan 29 Posted December 28, 2014 Share Posted December 28, 2014 but its weird cause u said said u saw the PS logo for a few seconds. When i hooked up my ps4 everything was fine , so i geus yours is broken 1 Quote Link to comment Share on other sites More sharing options...
ronin 596 Posted December 28, 2014 Share Posted December 28, 2014 Scotty, do you use an HDMI router or is the PS4 directly connected to the TV? I have experienced the same sympthoms as you before and it turned out it was the dodgy HDMI router (got 4 pieces of hardware to connect to the TV, but ony have three slots, hence the use of a router). Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 Nah no router, it's directly connected to the tv Quote Link to comment Share on other sites More sharing options...
DavidCore89 7,402 Posted December 28, 2014 Share Posted December 28, 2014 Try this Sounds as though you need to reset the visual settings to default. When a PS3/4 is connected via HDMI, it will automatically detect the resolution, sometimes it can go wrong. 1 Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 28, 2014 Author Share Posted December 28, 2014 What happens for me is I will either get nothing, and on 2 random occasions (once turning it on by the remote and not sure of the other) the ps symbol flashed up and then it went black and the tv said I had no connection. When I tried to enter the safe mode as the video says i just get the message from the tv with no connected devices.. Quote Link to comment Share on other sites More sharing options...
ScottyB 2,086 Posted December 29, 2014 Author Share Posted December 29, 2014 So if any one is interested, I ended up taking it back and they exchanged it. As soon as I plugged the new one in it worked fine.. I asked if this is a common thing and he said not really, but lately they have been getting a few back, maybe one in 25! Which is a fair bit.. Oh well at least it's sorted now 4 Quote Link to comment Share on other sites More sharing options...
Pr0fane 495 Posted December 29, 2014 Share Posted December 29, 2014 Woohoo! Glad it's sorted out, Scotty. Sucks to get a bad unit, but at least there were no hassles on exchange. Quote Link to comment Share on other sites More sharing options...
DavidCore89 7,402 Posted December 29, 2014 Share Posted December 29, 2014 Seems common, my PS4 died after a few days and I waited ages for a replacement. Glad you got it sorted, Scotty. Quote Link to comment Share on other sites More sharing options...
Fido_le_muet 5,197 Posted December 29, 2014 Share Posted December 29, 2014 Good news Scotty Quote Link to comment Share on other sites More sharing options...
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